Collect. Repair. Return.
As an Apple authorised service provider all our warranty repairs use Apple genuine parts and retain your orginal Apple warranty.
You can have your Mac, iPhone or iPad collected from wherever you are, repaired and returned to you. Our team will follow the strictest hygiene measures as always for your safety and ours.
Request a collection
Complete the form below, the more detail you can provide the easier it will make it for our team. Collection and return is provided free of charge for devices under warranty. Non-warranty devices will be subject to a charge*.
Prepare device for collection
Locate your proof of purchase to send with the repair if it is a warranty repair. Back-up your device, sign out of iCloud and make sure Find My Device is deactivated.
Repair
When your device arrives, our technicians will do a preliminary assessment. If any additional information is required or if the repair may incur additional costs, we’ll get in contact with you.
Return to you
As soon as your device has been successfully repaired we’ll contact you to arrange it’s safe return.
Apply for your repair service
"Find my device" has been disabled?
We will contact you once we've received your application.
*Delivery Charges
Collections and returns within a 25km radius of our service centre will be charged at a flat rate of R75 per direction. Collections/returns to outlying areas will be charged at a flat rate R75 (incl VAT) for the first 25km and then at R6.50 per km thereafter. Alternatively a couriers services quotation can be provided on requests. We reserve the right to decline any delivery or collection from any area that we identify as a possible high risk / security risk to our staff / couriers, at our discretion. All repairs are by arrangement only, no carry-in service can be facilitated during lockdown. Prices quoted include VAT.
