Terms & Conditions

Online Store

Registration on the Digicape website is required for online ordering.

Export restiction and country of domicile

Products for sale on this website are available to South African clients only. This website is governed by the laws of South Africa and Digicape chooses its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


Digicape shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, 'personal information' shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000.

Order confirmation

When paying for goods by direct transfer there is no obligation to purchase prior to receipt of your order confirmation. Final order confirmation is required by email. Goods remain the property of Digicape until such time as they are paid for in full.

Cancellation of orders

The cancellation of confirmed orders should be discussed with, and agreement obtained in writing from a director of Digicape. Confirmed orders will be subject to a minimum cancellation fee of 10% of the total order plus any incurred shipping or handling charges.


Payment methods accepted at any Digiape retail store are cash, debit or credit card (Visa or Mastercard only), Direct Bank Transfer or via an approved Mobicred account. Financed purchases require a letter of confirmation from the finance company of the finance facility being available. Payment for online purchases may be made by direct bank transfer, a mobicred account or credit card (Visa or Mastercard only) as processed via the Pay U Payment Solutions (PTY) Ltd portal.

In the event of non-payment, Digicape reserve the right to claim compensation for all costs incurred in the preparation of fulfilment of the confirmed order, and any costs incurred in the recovery of outstanding monies.

For further information and help regarding our online shopping process please email wecare@digicape.co.za.

Click here for more detail on Mobicred. Mobicred (Pty) Ltd. is a registered Credit Provider (NCRCP 10896).

Credit card acquiring and security

Online credit card transactions will be acquired for Digicape via Pay U Payment Solutions (PTY) Ltd who are the approved payment gateway for Standard Bank of South Africa. Pay U uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no credit card details are stored on the website. Users may go to the Pay U website to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Digicape separately from card details, which are entered by the client on Pay U’s secure site.

Merchant outlet and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Lead times

Whilst every effort will be made to ensure that your order is ready for collection/delivery as soon as possible, please allow up to 21 days from order confirmation. We rely on other importers, shipping agencies and delivery agencies for the distribution of our products and cannot be held responsible for late delivery, for reasons beyond our control.

Refunds and returns

Please notify Digicape within three working days if the goods you receive are incorrect or unsatisfactory. Goods will only be accepted for return and refund in their original un-opened packaging, or a restocking fee of 10% will apply.

Pricing, Errors and Omissions Excepted

Every effort is made to ensure the accuracy of information contained in the online store and of all invoices. Discrepancies can arise due to model changes and stock availability. Digicape cannot be held liable for items supplied that are not to the specification described. Prices are also subject to change due to fluctuating exchange rates. All prices include VAT.


Please check that all goods are in full working order upon receipt. A) Hardware: Products sold through the online store are serviced and supported exclusively by their manufacturers in accordance with the terms and conditions packaged with the products. The respective manufacturers limited warranties therefore apply. Full details of the Apple warranty cover can also be viewed on the Apple web site at www.apple.com/legal/warranty. B) Software: There are no guarantees or warranties from either the manufacturer or Digicape for any software product supplied.


By using this site you signify that you have read, understood, and agree to be bound by all terms and conditions. Please check the Terms and Conditions regularly as we reserve the right to make changes without notice. By subscribing you also agree that full and accurate information will be provided, that it is your responsibility to check and update information pertaining to your user account, that registration is for a single user and that your username and password will not be shared with anyone else. By posting information or using any service available on our site you agree that you will not upload, post or facilitate distribution of content that is, or may be, contrary to any governing laws or common decency, an infringement of any patent, containing any software virus or an impersonation of any person or entity. All postings are accepted in good faith and Digicape cannot be held liable for any content posted by our subscribers. Submission of content to this site grants Digicape the right to use, reproduce, adapt, distribute and promote the content in any form, anywhere and for any purpose. You also agree that you will not collect information about the users or members of DigiMates for the purpose of transmitting or facilitating transmission of unsolicited bulk electronic e-mail or communications. Nobody likes spam! Information contained on this site remains the property of Digicape and is protected by copyrights, trademarks, service marks, patents, trade secrets, or other proprietary rights and laws. Content cannot be used in any format without express written permission from the Digicape Board of Directors. If you believe that your work has been copied and published on this site without your permission, please let us know.

Disclaimer of warranties

All content of this web site is provided 'as is' and 'as available' and Digicape makes no representation or Warranties, express or implied, including but not limited to warranties, as to the correctness or suitability of content. The web site owner, its officers, employees, suppliers, ISPs, partners, affiliates and agents, shall not be liable for any damage, loss or liability, howsoever arising, incurred by users or any other persons and resulting from the use or inability to use this web site. The web site owner disclaims all responsibility or liability for any damages, including but not limited to direct, economic, consequential loss or loss of profits, resulting from the use of this site in any manner. The web site owner has no control over third party content and features which can be accessed through the use of this web site and does not examine or edit such content and features or act as an agent for third parties accessible through this web site. As such and to the fullest possible extent permissible under law the web site owner disclaims any liability whatsoever for any loss or damage arising from third party content or access.


Digicape may, at its sole discretion change this agreement or any part thereof at any time without notice.

Email Disclaimer

Information contained in all email including any attachments may be privileged, confidential and are intended exclusively for the addressee. The views expressed may not be official policy, but the personal views of the originator. If you have received any email in error, please notify the sender by return e-mail and delete it from your system. You should not reproduce, distribute, store, retransmit, use or disclose its contents to anyone. Please note we reserve the right to monitor all e-mail communication through our internal and external networks.

Company information

This website is run by Praysa Trade 1165 (Pty) Ltd, based in South Africa, trading as Digicape and with registration number 2001/026493/07. Directors are Alan Goldberg, Allan Harper, Gaynor MacArthur, Craig Parker, Mark Parsons, Christopher Dodd (Non-Executive). Our telephone number is 021 464 6800.

find out more

021 464 6800